pg66 | Privacy Policy – How We Protect Your Data

Content

1Introduction
2Data Collected
3Data Usage
4Data Sharing
5Data Security
6Cookies & Tracking
7Your Rights
8Data Retention
9Third-Party Links
10Minors
11Policy Amendments
12Contact Us

Welcome to the pg66 Privacy Policy page. We want to be fully transparent about how we handle your information — because we believe trust is the foundation of a healthy relationship between a platform and its users.

This Privacy Policy describes pg66's personal data protection practices and applies to all services we offer through our website, mobile app, and other digital channels operating under the pg66 brand. By using our platform, you consent to the collection and use of your personal data as described in this document.

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This Privacy Policy should be read together with Terms and Conditions pg66. Both documents together form the complete agreement between you and our platform.

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End-to-End Encryption

All data transmitted between your device and pg66 servers is protected using 256-bit SSL encryption — the highest security standard in the banking and digital finance industry.

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No Data Selling

Pg66 does not sell, rent, or commercialize members' personal data to any third party for marketing or commercial purposes. Your information is used solely for the purposes stated in this policy.

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Control in Your Hands

You have the right to access, amend, or request deletion of your personal data at any time. pg66 provides a simple and transparent process for you to manage your own information.

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Responsible Cookies

Pg66 uses cookies solely to improve the user experience and analyze platform usage. You can manage your cookie settings through your browser at any time.

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Full KYC Compliance

The pg66 identity verification (KYC) process complies with regulatory guidelines. Your KYC data is stored securely and used solely for identity verification and legal compliance purposes.

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Change Notifications

Whenever there are significant changes to this Privacy Policy, pg66 will notify members via their registered email or in-app notification before the changes take effect.

1 Introduction & ; Scope of This Policy

Pg66 is an online gaming platform operating entirely in a digital environment. We take data protection seriously and comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations.

This Privacy Policy applies to all individuals who interact with the pg66 platform, including website visitors, registered members, and any party using our services in any capacity. It covers all data collected through the official website, pg66 mobile app, official social media channels, and direct communications with our support team.

By browsing our website or using pg66 services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform immediately.

2 Types of Data We Collect

Pg66 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data we collect:

Data Category	Example Information	Primary Purpose
Identity Data	Full name, IC / passport number, date of birth	KYC verification & legal compliance
Contact Data	Email address, phone number, residential address	Account communications & verification
Financial Data	Bank account number, e-wallet details, transaction records	Deposit & withdrawal processing
Technical Data	IP address, device type, browser, operating system	Security & platform improvements
Usage Data	Game records, login history, account activity	Customer support & platform analytics
Communication Data	Support chat history, emails, complaints	Complaint resolution & service improvements

We only collect data that is strictly necessary for the stated purposes. Data minimisation is central to our approach in managing members' personal information.

3 How We Use Your Data

Personal data collected by pg66 is used solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

Account management: Creating and maintaining your member account, including secure login processes and identity verification.
Transaction processing: Managing deposits, withdrawals, and all financial transactions related to your account.
Platform security: Detecting and preventing fraud, hacking, money laundering, and any suspicious activity that could compromise platform security or other members.
Customer support: Providing technical support, resolving complaints, and responding to your enquiries promptly and accurately.
Regulatory compliance: Fulfilling legal obligations under PDPA 2010 and applicable regulatory requirements.
Service improvements: Analysing usage patterns to enhance the gaming experience, fix bugs, and develop useful new features.
Marketing communications: Sending promotional information and exclusive offers to members who have consented to receive such communications. You may unsubscribe at any time.

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Pg66 does not use your personal data to make automated decisions that have a significant impact on your rights or interests without appropriate human review.

4 Data Sharing & Disclosure

Pg66 does not sell or rent your personal data to any third party. However, we may share your information in the following limited circumstances:

Service providers: Third parties that assist us in operating the platform, such as payment processors, hosting providers, and analytics services — all bound by strict confidentiality agreements.
Legal authorities: When required by Malaysian law, court order, or official request from a law enforcement agency.
Regulatory body: Information required to fulfil compliance obligations with the relevant financial regulatory authorities.
Fraud prevention: In cases of suspected fraud or serious money laundering, required information may be shared with the relevant authorities.
Business transfers: If pg66 is involved in any merger or acquisition, user data may be transferred as part of the business assets, subject to notification to members.

In all of the above circumstances, pg66 discloses only the minimum necessary data and always adheres to applicable data protection principles.

5 Your Data Security

Data security is a core investment for pg66. We implement multiple layers of technical and organisational protection to ensure your personal data remains safe at all times:

256-bit SSL Encryption for all communications between your device and pg66 servers.
Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
24/7 security monitoring by the pg66 cybersecurity team to detect any threats or unusual activity.
Integrated data storage in data centers equipped with strict physical and digital access controls.
Regular data backups to ensure your information is not lost due to system failure or technical disaster.
Regular security audits by independent third parties to ensure our security standards remain up to date.

While pg66 takes all reasonable steps to protect your data, no security system in the world can be guaranteed 100% impenetrable. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

6 Cookies & Tracking Technologies

Pg66 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

Essential cookies: Required for basic platform functions such as secure login and session management. These cookies cannot be disabled.
Performance cookies: Helping us understand how members interact with the platform so we can continuously improve the user experience.
Functionality cookies: Remembering your preferences and settings such as language, theme, and your favourite game selections.
Analytics cookies: Collecting aggregated and anonymised data on platform usage for internal analytics purposes.

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the pg66 platform.

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Pg66 does not use cookies to track your activity on other websites outside our platform. Our tracking is limited to interactions within the pg66 ecosystem only.

7 Your Rights

As a pg66 member and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

Right of Access Right to Rectification Right to Erasure Right to Object Right to Portability Right to Restrict Processing

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
Right to Erasure: You may request deletion of your personal data under certain circumstances, subject to our legal obligations.
Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the pg66 data protection team via email [email protected]. We will process your request within 14 working days.

8 Data Retention Period

Pg66 retains your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable law:

Active account data: Retained for as long as your account is active and in use.
KYC Data: Retained for at least 5 years after the account closure date in accordance with Malaysian legal compliance requirements.
Financial transaction records: Retained for 7 years after each transaction for audit and tax compliance purposes.
Customer support data: Retained for 2 years after case resolution for reference and service improvement purposes.
Technical data (logs): Retained for 90 days for security and technical troubleshooting purposes.
Inactive account: Data from accounts inactive for more than 24 months may be archived or deleted after members have been notified.

Once the retention period expires, personal data will be securely deleted or anonymized in accordance with pg66's standard procedures.

9 Links to Third-Party Sites

The pg66 platform may contain links or references to third-party websites or services in certain contexts. pg66 is not responsible for the privacy practices or content of those third-party websites.

When you leave the pg66 platform and access third-party websites, the pg66 Privacy Policy no longer applies. We encourage you to read the privacy policy of each website you visit separately.

Third-party payment service providers integrated with pg66 — such as FPX processors, TNG eWallet, and GrabPay — have their own privacy policies governing how they handle your transaction data.

10 Minor Protection

Pg66 is an online gaming platform exclusively for individuals aged 18 and above. We do not intentionally collect or store personal data of individuals under the age of 18.

If you believe that a child or underage individual has registered or used the pg66 platform, please contact us immediately. We will take prompt action to close the account in question and delete all associated data without delay.

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Parents and guardians are encouraged to monitor their children's internet usage and use available parental control tools to prevent unauthorised access to online gaming platforms.

11 Privacy Policy Amendments

Pg66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or other operational reasons.

For amendments considered material, pg66 will notify members via:

In-app or on-site notifications on pg66 at least 7 days before changes take effect.
Email notification to your registered email address for amendments involving material changes to your privacy rights.
Update the "Last Updated" date at the top of this document.

Your continued use of the pg66 platform after amendments are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, please discontinue use of the platform and contact us to close your account.

12 Contact the Data Protection Officer

If you have any questions, concerns, or wish to exercise your privacy rights in relation to this Privacy Policy, please contact the pg66 Data Protection Officer through the following channels:

Email: [email protected] — Please state "Privacy Inquiry" in the subject line.
Live Chat: Available 24/7 via the pg66 platform and app.
Response time: All privacy inquiries will be responded to within 14 business days.

For general inquiries, you may also visit the FAQ us or refer to Terms and Conditions pg66 for further information.

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If you are dissatisfied with our response to your privacy complaint, you have the right to refer the matter to the Personal Data Protection Department of Malaysia (PDPD) or the relevant regulatory body.

PG66 Privacy Policy – Member Personal Data Protection